Show hidden folders
From the control panel, select the view Small icons and then select File Explorer Options
Select the view tab and choose the option Show hidden files, folders, and drives and select OK.
Navigate to the 2.0 folder
Close agile and all internet explorer windows
Go to your C drive then choose Users > Your workstation ID > AppData (hidden folder) > Local (hidden folder) > Apps
Delete the whole 2.0 folder
If message comes up stating that you need to be administrator to delete folder, reboot machine and navigate back and delete the folder
Did this fix the issue? If not, call Agency Support or enter a ticket in Zendesk.